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November 2020 - Mylan-Mains - Champion Clarity in Communication

Friday, November 20, 2020 -
11:45am to 1:00pm

11:45 - 11:50: Virtual meeting opens
11:50 - 12:00: Welcome & Chapter announcements
12:00 - 1:00:  Presentation

Champion Clarity in Communication

Business analysis is the people business; we need to work effectively with people!
Human beings are a complex mix of past experiences, expectations, assumptions, beliefs, values and much more. We carry these with us in our connections with each other. Differences can create a perfect storm that disrupts the intended messages. Effective teams talk through all situations, feedback is constant, whether or not you recognize it.

Communication is a critical skill to enable productive conversations and interactions between each other. The ability to talk through conflicts, give constructive feedback, and solve problems is a differentiating skill. We are constantly communicating as teams; stand ups, interviews, workshops, retrospectives and more.  Join me to learn techniques to cut through the communication noise in any situation.

Learnng Objectives:​

  • How to give and receive feedback to build each other up.
  • Make connections that will improve your working (and personal!) relationships. 


Heather Mylan-Mains is from Des Moines, Iowa. She grew up there, pursued her bachelors and graduate degrees there and stayed to raise her family. She is a stimulus for change as a mom, consultant, trainer, and speaker She is a board Director for IIBA and is a Past President of IIBA Central Iowa Chapter. For the past 20+ years she has helped teams to identify and solve problems, and she demonstrates and evangelizes excellent analysis practices. Heather is a collaborator and engages people at all levels in organizations. There is no part of the RACI matrix she has not been responsible for! Heather has a BA in Accounting from Grand View College an MBA from Drake University is a CBAP® and a CSM.

Heather blogs at www.BAsWithoutBorders.com. Follow her on twitter at @Heather_MM for BA musings, advice, and motivation!


Event Details: 
November 2020 Chapter Meeting
Event Location: 
Online - register on Constant Contact for the link